Loading, about as long as a coffee at the Lion’s Head.
Loading, about as long as a coffee at the Lion’s Head.
Utilities
Sourced from Silver Lake, treated and disinfected, delivered through 1,350 mm of mainline by Civic Works. What it costs, how to read your bill, and what to do when something is off.
Annual reports document testing, treatment, and advisories.
Quarterly readings connect usage to your utility bill.
Call Civic Works if you see water surfacing or pressure changes.
Silvermere's drinking water is drawn from Silver Lake, a high-quality source the city has used for decades. The water travels through a 1,350 mm diameter watermain to a treatment facility, where it is disinfected using ultra-violet (UV) light before being distributed.
The City also maintains a backup groundwater source called the North Well. The North Well is brought online during emergencies or while the primary system is being tested. When that happens, the City issues a precautionary Water Quality Advisory, even though the water is generally safe to drink.
The City publishes Annual Water Quality Reports documenting operations, testing, and maintenance of the drinking water system. Silvermere's water meets or exceeds provincial and federal drinking water standards.
If a Water Quality Advisory is in effect, the City posts it on the homepage, sends notifications through Silvermere Alert, and updates the regional advisory map.
Good to know
Water Quality Advisory vs Boil Water Notice
All properties within the City of Silvermere are metered. Meters are read quarterly, and the consumption charge appears on your utility bill. The City owns and replaces the meter itself.
The easiest way to pay your utility bill is by setting up the Pre-Authorized Utility Payment Plan, which withdraws the amount automatically each quarter. You can also pay online using Silvermere Pay (demo) (Visa or Mastercard).
If you are building a new home or commercial property inside city limits, the City installs water service connections from the main to your property line. You apply for water, sewer, and storm service through Civic Works.
Summer sprinkling restrictions help manage demand on the water system during the hottest months. Specific times and schedule details are published each spring on silvermere.example. Check the current schedule before watering.
Tip
Save water without thinking about it
Report a leak or water issue
Submit a request and we will route it to Civic Works.
Pay your utility bill
Online via Silvermere Pay (demo) or set up automatic payment.
Apply for a water connection
For new construction inside city limits.
Active alerts and advisories
Check whether any water advisory is currently in effect.
Still need help?
Faster than calling for non-urgent issues. We respond within one business day.