Request Hub
Pothole, broken streetlight, missed garbage, bear in the yard, anything in between. Pick what’s closest below and the form pre-fills, two minutes flat.
If someone is in danger or there is an immediate threat to property, call 911. For urgent after-hours City issues, call Civic Works at 250-555-0140.
Pick the closest match below. Each item links straight to the form with that issue already filled in, so you can be done in about two minutes. Don’t see your exact thing? Use the “Don’t see yours?” link on any card to browse the full list.
Roads, Sidewalks & Signage
Damaged pavement, broken sidewalks, missing or damaged signs, streetlight outages.
Pick what fits, one click pre-fills the form
Not this? Snow or ice on the road? Use Snow & Winter (next card).
Don’t see yours? See all road & sidewalk optionsSnow & Winter
Snow not cleared, icy sidewalks, plow damage, or a winter operations question.
Pick what fits, one click pre-fills the form
- Snow not cleared on my street
- Request snow clearing
- Icy sidewalk or hazard
- Snow plow damaged my property
Not this? Curious about snow routes or schedules? See the Snow & Winter Operations page.
Don’t see yours? See all snow & winter options
Water & Sewer
Water leaks, main breaks, sewer backups, drainage problems, water quality.
Pick what fits, one click pre-fills the form
- Water main break or visible leak
- Low water pressure
- Sewer block or backup
- Water taste or odour
- Flooding or storm drain
Not this? To set up a new water account, visit Utilities.
Don’t see yours? See all water & sewer options
Waste & Collection
Missed pickups, damaged carts, illegal dumping, public bin overflow.
Pick what fits, one click pre-fills the form
- Missed pickup or schedule question
- Damaged cart or recycling bin
- Illegal dumping
- Public trash can full or damaged
Bylaw, Vandalism & Property
Noise, parking, unsightly properties, vandalism, graffiti, construction barriers.
Pick what fits, one click pre-fills the form
Not this? For animal-related complaints, use the category below.
Don’t see yours? See all bylaw options
Animals & Wildlife
Stray, aggressive, or off-leash animals; barking complaints; bear sightings.
Pick what fits, one click pre-fills the form
Not this? Wildlife emergency (injured bear, cougar)? Call the BC Conservation Officer Service: 250-555-0188.
Don’t see yours? See all animal options
Parks, Trees & Public Spaces
Fallen trees, playground damage, sports field issues, public washrooms, mowing.
Pick what fits, one click pre-fills the form
- Tree down or hazard
- Tree complaint (overgrown, dying)
- Damaged playground equipment
- Sports field damage
- Public washroom closed or dirty
Not this? Graffiti on a park bench is a Bylaw concern (above).
Don’t see yours? See all parks optionsSomething Else
Service requests, suggestions, or feedback that doesn’t fit the categories above.
Pick what fits, one click pre-fills the form
Don’t see yours? Submit a general requestNot sure where this belongs?
That's okay. Many concerns cross department lines. You can submit a general request and our team will route it to the right people, or call City Hall at 250-555-0100 during business hours and we'll help you figure it out.