Contact Us
One front door for everything City Hall does. Pick a path, or just call.
City Hall
100 Lakeshore Avenue, Silvermere, BC V0X 1S0
8:30 a.m. to 4:30 p.m.
Closed on statutory holidays. Call ahead around holidays to confirm hours.
Phone
250-555-0100 general
250-555-0140 Civic Works
Picked up by a real person, weekdays 8:30 a.m. to 4:30 p.m.
For life-threatening emergencies always call 9-1-1.
In an emergency
Always call 9-1-1 first.
For fire, medical, or police emergencies, call 9-1-1. For RCMP non-emergency, call 250-555-0120. For wildfire reports in the West Highlands, call 250-555-0199. The City uses Silvermere Alert for evacuation orders, boil-water notices, and other time-sensitive notifications, sign up to get them.
Pick the closest match.
Four paths cover most of why people land here.
Department shortcuts
Skip the switchboard. Call the team that handles your question directly.
City Hall (general)
Supports Mayor and Council with advice and analysis, and turns their decisions into day-to-day operations across the organization.
Civic Works
Builds, repairs, and looks after the roads, utilities, and public buildings residents use every day.
Development Services
Guides how the city grows, with an eye to housing, walkability, and a community that works for everyone.
Fire Department (non-emergency)
First on scene for fires, rescues, crashes, and medical calls, around the clock, across Silvermere.
Animal Control (West Highlands Animal Services)
Animal control is contracted to the West Highlands Animal Services. Lost pets, off-leash complaints, animal welfare.
Visiting City Hall
Wheelchair accessible, no appointment needed for most things.
City Hall has accessible parking, an automatic main door, and accessible washrooms on the main level. Most public counters serve walk-ins, but for larger meetings (planning pre-application, FOI follow-up), call ahead so the right staff person is available.
Holiday closures
We’re closed on stat holidays.
Around long weekends and the Christmas to New Year stretch, hours can shift. Check the latest news for confirmed City Hall hours and any curbside collection date changes.
Follow the City
For day-to-day updates, find us where you already are.
Heads-up: social media is not monitored 24/7. For service requests use the Request Hub or call City Hall.